![]() Only participants who received these models were asked to score these features.Īll participants also scored their beard trimmer models on a 10-question usability scale covering user experience factors. These features included a digital touch screen with memory settings (the Remington Smart Beard Trimmer) and a hair clippings vacuum (Remington Vacuum Beard & Stubble Trimmer). Operation: After each use of the beard trimmer, participants were asked how easy or difficult it was to handle and what their satisfaction was with the results afterward.īasic features: After at least two uses of the beard trimmer, participants were asked what they thought about the model’s settings, attachments, and features, as well as how easy or difficult it was to change the attachments.Īdvanced features: For this study, only two models with advanced features were assessed. Maintenance and cleaning: Participants were asked what they thought about the required steps, including the difficulty with disassembling and reassembling trimmer parts during cleaning, as well as how they took care of the model overall. Setup and help: Participants were asked how easy or difficult it was for them to get started and set up the model for their needs, and how useful the instructions were. “The objective is to capture each person’s qualitative experience but also to quantify various aspects of it as well,” Ahuja says, “so that we can differentiate how well each device worked for a variety of users.” Volunteers were expected to use the beard trimmer at least twice over a period of two to four weeks, and to share their experiences and score their trimmers on the factors listed below. “Each individual was given a digital diary to share their experiences in the form of written and photo entries,” says Charu Ahuja, CR’s director of consumer experience and usability research. Wahl Lithium Ion+ Stainless Steel (09818-5001)įour to five people were assigned to each beard trimmer, and our experts took care to evenly distribute the devices among a variety of hair types, levels of experience with a beard trimmer, and age.Remington Vacuum Beard & Stubble Trimmer (MB6850).Philips Norelco Multigroom 7000 (MG7750/49). ![]() (Click on any of the models below to jump to its results.) Please remember it can take some time for your bank or credit card company to process and post the refund too.To find out which beard trimmers are easiest to handle and make a clean cut, CR’s consumer experience experts enlisted 24 people ranging in age from 18 to 74, all CR staffers or family members, with a variety of hair types, facial hair lengths, styles, and levels of prior experience using beard trimmers to test out one of five widely sold models. If approved, you’ll be automatically refunded on your original payment method. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Unfortunately, we cannot accept returns on sale items, final sale, clearance or gift cards. Please get in touch if you have questions or concerns about your specific item. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Ĭertain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). You can always contact us for any return question at and issues Items sent back to us without first requesting a return will not be accepted. To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
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